The choice before retailers is simple: implement technology for the sake of total automation and self-service or implement technology to enable high-touch, full-service experiences.
As shoppers demand seamless digital experiences, CX leaders are rebuilding their websites with new designs that are aimed to meet the needs of customers.
To meet the dynamic needs of consumers, businesses must serve segments of one by anticipating customer needs and providing the channel flexibility and information to accomplish a purchase with ease.
Despite a decade of conversations regarding the critical nature of omnichannel experiences and 360-degree customer profiles, there’s still a massive hurdle to get over regarding budgets, [...]
54% of C-suite executives polled by management consultancy A.T. Kearney said that having a corporate culture unable to embrace digital technologies was one of their biggest barriers to digital [...]
How will people want to shop in the future? How will consumers’ shopping preferences shape the future look, feel and components of the store experience? Will the consumer journey eventually [...]
In today’s digital economy, solid logistics, a fair price and a satisfactory product are table stakes – they are a foundational set of attributes among all viable players, yet these areas give [...]
The foreseen impact of shifting market conditions is often overstated – condemning predictions are frequently riddled in the headlines, tempting us to click. Consider “Death of a B2B [...]
There are seismic shifts in our digital commerce ecosystem. They require a new way of thinking about retail, technology and people – and we believe it’s time for transformational, not [...]