As shoppers want more seamless digital experiences, CX leaders are rebuilding their ecom sites with new designs that are aimed to meet their needs & wants.
To meet the dynamic needs of consumers, businesses must serve segments of one by anticipating customer needs and providing the channel flexibility and information to accomplish a purchase with ease.
Despite a decade of conversations regarding the critical nature of omnichannel experiences and 360-degree customer profiles, there’s still a massive hurdle to get over regarding budgets, [...]
Despite these preconceived views, the adoption of sales technology has proliferated – social networking platforms, customer relationship management (CRM) tools, and communication and [...]
How will people want to shop in the future? How will consumers’ shopping preferences shape the future look, feel and components of the store experience? Will the consumer journey eventually [...]
In today’s digital economy, solid logistics, a fair price and a satisfactory product are table stakes – they are a foundational set of attributes among all viable players, yet these areas give [...]
The foreseen impact of shifting market conditions is often overstated – condemning predictions are frequently riddled in the headlines, tempting us to click. Consider “Death of a B2B [...]
There are seismic shifts in our digital commerce ecosystem. They require a new way of thinking about retail, technology and people – and we believe it’s time for transformational, not [...]