The Current State of Customer Experience
“Considering 72% of consumers and 89% of business buyers say they expect companies to understand their unique needs and expectations, personalization is not something that can be overlooked. With every click, search and purchase, consumers are sharing information about themselves – their personal tastes, preferences and context.”
This report will cover:
- Why the customer experience is critical to the success of today’s merchants.
- 3 capabilities that consumers are expecting retailers to deliver in the customer experience.
- Specific areas where retailers are failing to meet customer expectations.
- A wealth of helpful, up-to-date stats that solidify the current state of customer experience and areas of improvement for retailers.