Bridging the Customer Experience Gap
“Businesses need to implement technology that can integrate data, is rooted in machine-learning, organized by various views that will allow every employee across departments to add value, and that can execute insights automatically.”
This report will cover:
- Why customer-centric business goals lead to long-term success.
- The capabilities merchants will need to adopt to alleviate pain points and enable the digital experiences that drive revenue and loyalty.
- How to connect online and offline experiences for an optimized customer journey across touchpoints.
- How the online shopping experience will be reimagined to meet the expectations of today’s digital consumers.